Privacy Policy

DOMAINSAFE ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information about you when you interact with us, including, but not limited to:

  • Contact Information: such as your name, address, email address, and phone number.
  • Account Information: such as usernames, passwords, and other credentials for your domain name account.
  • Payment Information: such as credit card details, billing address, and payment history.
  • Domain Registration Information: including the domain names you register or transfer, WHOIS information, and related details.
  • Technical Information: such as IP addresses, browser type, access times, and referring websites when you interact with our website.
  • Customer Support Information: including records of any communications with us, such as emails or phone calls.

2. How We Collect Information

We collect personal information in a variety of ways, including:

  • When you register or transfer a domain name through us.
  • When you make a purchase or renew your domain licence.
  • When you interact with our website, customer service, or other communication channels.
  • When you participate in promotions, surveys, or other marketing activities.
  • Automatically through cookies and similar technologies when you visit our website.

3. Use of Personal Information

We may use your personal information for the following purposes:

  • To Process Domain Name Registrations: Including registering, renewing, transferring, and managing your domain names in compliance with auDA (Australian Domain Name Administrator) and other relevant regulatory bodies.
  • To Provide Customer Support: Responding to inquiries, troubleshooting issues, and resolving any technical or service-related concerns.
  • For Billing and Payment Processing: To facilitate payments for our services, including domain name registrations, renewals, or transfers.
  • To Communicate with You: Sending you important information regarding your domain name licence, service updates, and changes to policies.
  • For Marketing Purposes: Sending you promotional materials, newsletters, or special offers, unless you opt out of such communications.
  • For Legal and Compliance Purposes: Ensuring compliance with applicable laws and regulations, including fulfilling obligations under domain registration authorities like auDA.
  • To Improve Our Services: Using analytics and feedback to improve and optimise our products, services, and website.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Domain Registries and Registrars: In order to process domain name registrations, transfers, and renewals, we may share your information with the relevant domain registries or registrars (e.g., auDA, ICANN, or other country-code domain registries).
  • Service Providers: Third-party providers that assist us in operating our business, such as payment processors, IT support, or marketing services. These third parties are bound by confidentiality agreements and are only permitted to use your information for the services they provide to us.
  • Legal Obligations: We may disclose your information if required to comply with applicable laws, legal processes, or regulatory authorities.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you give us explicit permission to do so.

5. Security of Personal Information

We take reasonable steps to ensure the security of your personal information and to protect it from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, and other industry-standard security measures. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to or from our website.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to access or update your personal information, please contact us at the details provided below. We will respond to your request in accordance with the Australian Privacy Principles.

7. Retention of Personal Information

We retain your personal information for as long as necessary to provide the services you have requested or to comply with legal obligations. We will take reasonable steps to permanently de-identify or destroy personal information that is no longer needed for the purposes for which it was collected.

8. International Data Transfers

As part of our domain registration services, your personal information may be transferred to registries or service providers located outside of Australia. When we transfer your information internationally, we will take reasonable steps to ensure that the recipient complies with the Privacy Act and the Australian Privacy Principles or is subject to laws with equivalent privacy protection.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and for analytical purposes. Cookies are small text files that are placed on your device when you visit our website. You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website.

10. Marketing and Opt-Out

We may send you marketing communications about our services, promotions, or events that may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe link in our emails or by contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of how we are protecting your personal information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:

DOMAINSAFE
PO Box H252
Australia Square
NSW 1215
privacy@domainsafe.au
Phone: +61 424 259 498

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.